We make everything custom each order! Please allow 1-2 weeks for building your item. We try to get things out as quickly as possible.
Since we make everything custom to order, we do not generally accept refunds or exchanges. We have product notes on all of our listings explaining any issues that customers have had in the past.
If your item is damaged in shipping, we will work to get that refunded or replaced.
Please verify that you are ordering the correct size, especially for our trays!
Lastly if you have any questions or concerns before ordering or after receiving your item, please reach out!